Spirit of the role
A Senior Client Manager is a pivot role at Design Studio, bridging the work of our dynamic teams to the objectives of our world-class clients, ensuring that our projects are well cared for, and that communication is anticipatory and transparent.
As a Senior Client Manager, you'll bring a blend of strategic thinking, commercial acumen, smart problem solving and positive optimism to all of your project teams and client relationships.
You'll lead smaller project teams with a Design Director, making confident account decisions and balancing the needs of the client and DesignStudio. And, you'll support the Client Service Director and / or Project Sponsor in larger teams, becoming the backbone of the client relationship and main point of contact for all aspects of the client relationship and work.
Build strong relationships with clients and colleagues of all levels, instilling trust and confidence
Identify opportunities for growing client accounts while demonstrating value for the client, writing proposals and seeking ways to convert them into additional workstreams / projects
Be an active and enthusiastic member of the Client Services team, seeking new and better ways to improve the DesignStudio offer for our clients and ways of working internally
Work with the Finance Director to manage the commercial health of your accounts, including proactively forecasting revenue, managing project budgets, resourcing your projects, negotiating contract terms, and logging client approvals / sign-offs
Have a confident view on the content and direction of the work your team is producing, knowing when to seek the support of more senior members of the business to ensure DesignStudio levels of quality
Key skills and qualifications
Experience You will have a minimum of 3 years of account management and project management/producer experience working on several different types of client accounts in an agency (creative, marketing, advertising, digital) or client environment.
Problem Solver You're a great critical thinker with exceptional EQ and the ability to read a room You independently problem-solve across a variety of situations, and know when to ask for support in tricky situations.
Team & Client Management You will have experience running small teams independently or workstreams in large agency teams for a range of client sizes, with a desire to make connections and build relationships internally and externally.
Budget & Time Management You will have successfully and profitably managed project budgets of with demonstrable proficiency in budgeting, revenue forecasting, scheduling and delivery.
Facilitator Confident in leading discussions, presenting work and facilitating smaller workshops.
Communicator Excellent written and oral communication skills with a high level of attention to detail.
- Visionary and inspiring
- Energetic and relentlessly optimistic
- Autonomous and self motivated
- Highly flexible and adaptable to challenges
- Curiosity and deep interest in the world
- Dedicated and passionate about culture and design
- Constructive and challenging
- Collaborative and a team player
- Open to experimentation, new viewpoints and ways of working
- High level of professionalism
- Good time management and organisation